We feel pretty confident that you'll love your Sabi purchase, but in case you don't, you can send it back to us within 30 days from the shipping date (for Thrive and Roam products) and within 6 months (for Space products), and we'll be happy to arrange an exchange or refund. All you need to do is email customer service at: firstname.lastname@example.org.
If the item(s) arrived damaged, or if you received an item you didn’t order or received the wrong item, we will issue you a prepaid label to ship your order back to us. To ensure a return that is quick, traceable and secure at minimal cost, we will email you a UPS prepaid return label that you MUST use so that the return is processed correctly. Once you receive that prepaid label, you'll need to return the item in new or unused condition (meaning no scratches, marks or damage, with all the original packaging and materials included). Re-pack your product with original shipping document, original packaging and – of course – the product you want returned or exchanged. If you don't have your original shipping document, please provide us with your name, address, phone number and order number on a separate piece of paper. We really need this information to process your return so don't forget to include it. Then, bring your package to a UPS location for delivery to our return facility.
We trust you, but will still need to inspect the item upon receipt – just to make sure – before we issue an exchange or full refund (including the full cost of the merchandise and your initial shipping charge). We will notify you by email once your exchange/refund has been processed. If it is indeed an error or a defective product, your refund or exchange will be on its way shortly. However, if the product is found to not be defective, shipping fees will apply and/or a partial refund may be issued.
If the item simply isn’t for you, we are also happy to take it back for an exchange or refund, but in this case you will have to cover the return shipping costs for the unwanted item.Of course, if the item has been damaged or obviously used, or if you have not adhered to our product care instructions, we won't be able to offer you a refund or exchange.
We must receive your returned item(s) within 30 days (for Thrive and Roam products) and within 6 months (for Space products) of the original shipping date. If we receive your item after 30 days/6 months of the date of shipping, we may refuse the return and ship it back to you at your expense.Also, any 'Free Gifts' we may have sent you with your purchase – we'll need those back too – if you'd like a refund for your item. If the product is shipped to us without the Free Gift, then we won't be able to issue you a refund.
Thrive products should be either wiped down with a damp, soft cloth or washed by hand with soap and water. Please refer to the specific product page on our website for detailed instructions on how to care for your Thrive product.
Roam products should be wiped down with a damp, soft cloth.
Space products should be wiped down with a damp, soft cloth, or washed with soap and water. Do not use harsh acidic or alkaline cleaners or an abrasive sponge, as they will damage the finish.
We have a great refund and exchange policy. However, some things we just can't take back:
• Items that have not been installed according to our installation instructions
• Items that have not been treated according to our care instructions
• Items that have been abused or modified
• Special orders made to customer specifications
• Products modified as per customer requests
• We inspect all returned items when they arrive
• Refunds will be in the original form of payment
• Refunds on purchases made with a credit card will only be credited to the same card.
• Unless applicable, delivery charges are not refunded.
• If you return a partial order, we will refund you for the returned items only
• Refunds will be applied to any unpaid balances first
• For exchanges and returns, if the product is not found to be defective, shipping fees may apply and/or a partial refund may be issued If you have any questions, please contact our customer service desk: email@example.com